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  • How do I prepare my bundles for install?
    To prepare your bundles for install, prewash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.
  • Can I dye my hair extensions?
    Yes, you can dye our Brazilion and Indian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color your hair extensions.
  • How do I care for my hair extensions?
    To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a moisturizing conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning. More detailed care and maintenance recommendations can be found on our product pages.
  • How full are the bundles?
    All of our bundles are measured by weight and should-be approximately 3.5 oz. Please note, as an industry standard, the longer hair is, the shorter the weft will be and the shorter the hair is, the longer the weft will be since the bundles are measured by weight. This is true for all virgin hair retailers.
  • What is the density of the wigs?
    All of our premium virgin Brazilian lace front wigs are 150% density. This is a natural density. If you wish to have a fuller wig, we suggest purchasing a bundle to add to the back of the lace front wig.
  • What types of payments do you accept?
    We accept all major credit cards (Visa, Mastercard, and American Express), Paypal, Apple Pay.
  • Why is my transaction not going through?
    Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Some transactions may also be held for further verfication by our Risk Review team to ensure the protection of our customers.
  • How much does shipping cost?
    Shipping is FREE.
  • When will i receive my tracking number?
    You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
  • How long does it take to receive my order?
    All orders are processed and shipped between 1-3 business days. Orders are delivered by postal carriers and or courier services between 3-5 business days. make sure to also enter the correct shipping address - street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
  • International Shipping Fees
    International orders may occur customs and duties fees which are not included in the purchase price. SnatchedHairBundles are not responsible for these fees, they are the sole responsibility of the customer.
  • Do you ship to P.O. Boxes?
    We do not ship to P.O. Boxes. All customers must have a residential address.
  • What is your return or exchange policy?
    We accept returns and exchanges. All returns and exchanges will be mailed to the sender and an address will be provided to the customer upon concern. The outcome of the return or exchange will be based upon the discretion of the vendor rather the complaint is valid. The customer will incur all mailing cost for returns or exchanges even if the is deemed defected. Returns and exchanges can take 90-100 business days. The rates for returns or exchanges are based upon Fedex, USPS and any other courier services used for returning products.
  • Do you offer wholesale prices?
    We do not offer wholesale prices at this time.
  • I can't log into my account. What do I do?
    No problem! Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you're having any further issues, please email us at and we'll get you sorted!
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